We're a small outfit and often out in the mountains during the day working or climbing. We've put together a few Frequently Asked Questions to help find what you need. Please do get in touch if you can't find what you need though and we'll get back to you as soon as we can.
You can check our Booking Terms and Conditions here for booking and cancellations terms.
I aim to to balance a good wage & reasonable cancellation terms for our instructors, whilst maximising the vilability of courses running for our customers, providing quality instruction for good value; and then hopefully after all that has been achieved, make a modest profit.
It's best to call and have a conversation if you need to cancel, I'm not about making money from people's misfortune if you can no longer attend for personal matters, but understand I have to balance looking after the staff I employ and giving them reasonable cancalletion terms for the living they depend on.
The British mountains are notorious for bad weather, and it's part and parcel of adventures in the mountains. It's important that clients are well prepared with the appropriate kit, which is why we provide detailed kit lists for all our courses. Our instructors will use their expert local knowledge to make the best of poor weather forecasts and get the most from your course.
If the weather is particularly poor we may travel a bit further afield, start earlier or later in the day to miss a weather band, head to an indoor climbing wall for climbing courses or shorten the exposure time outside by utilising our dedicated meeting space for theory sessions. It's very rare we ever have to cancel a day, but if the weather is so extreme as to present a serious concern, your instructor will have a conversation about the available options.
Mountain Independence hold professional indemnity insurance.
We recommend that you consider purchasing personal accident insurance (including cancellation insurance) for all U.K. based courses. It’s a small cost to give peace of mind.
For overseas courses, we require that all participants purchase specialist rescue, medical and repatriation insurance, the required level can be found in the joining instructions.
The ratio is the maximum number of Clients relative to the number of instructors. As a minimum we always work to industry accepted norms for each activity. We favour smaller ratios so that you get the most from your course. You may find other instructors offering cheaper, higher ratio courses; we've had years of experience instructing and we've selected our ratios to give clients the best possible experience and outcomes.
We don't provide accommodation for our courses in the UK but you can check out our Accommodation Guides for recommendations of places to stay. If you're struggling to find accommodation please let us know as we are always keen to help and have a good network of local contacts.
We provide a detailed kit list for each of our courses which can be seen on the course page and is also emailed out on booking. These outline what we will/can provide and what you need to bring. We appreciate it can be costly starting out. If you're struggling with any personal kit do let us know as we're keen to help wherever we can.
We provide most of the technical equipment for courses. Footwear is the one item of kit we really recommend clients invest in personally.
We post a program of open course dates but also keep space in our diary so we have flexibility. Many clients choose to book us privately on dates that suit them, particularly so if they are a group. If you are an individual we can run many of the courses on a 1:1 basis. For individuals looking to join an open course, we can also post additional open course dates given enough notice and interest.
All information we gather from you remains secure and confidential. Only those who need to access your information can do so, and we delete your data after we no longer require it in line with GDPR guidelines.
For most courses we tend to be outside most of the day and you should bring a packed lunch and plenty of snacks to keep you fueled through the day.
For courses based in Llanberis, Snowdonia we provide morning tea and coffee for clients. Llanberis has a Spar for last minute lunch shopping.
We love dogs, but on our open courses we are afraid that we cannot accept dogs.
If you're keen for your dog to join in the fun, we can accommodate dogs on private bookings. This is dependent on suitability of the course activity, and that the Countryside Code is adhered to with respect of keeping dogs under effective control. Just get in touch to discuss and we'll advise.